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Mattress Warranty

Mattress Protection Product Warranty

10 YEAR WARRANTY

Mathis Brothers warrants this mattress protection product to the original purchaser for a period of 10 years against defective materials and workmanship. When purchased on the same retail sales ticket as a new mattress, it also protects your mattress from food and beverage stains, human and pet saliva, urine, stomach fluid and/or blood.* Certain restrictions apply.

WARRANTY INFORMATION

You may register your warranty claim within 5 days of the initiating incident by calling customer service at location purchased or by email at services@mathisbrothers.com.

Mathis Brothers warrants this mattress protection product to the original purchaser for a period of 10 years against defective materials and workmanship. When purchased on the same retail sales ticket as a new mattress, this warranty also applies to stains.

When a covered incident occurs:
  • > Machine wash and dry the mattress protection product immediately, optimally while the stain is still wet.
  • > Do not use bleach to clean the mattress protection product; this will void all warranties.
  • > If you feel you have a valid claim, you must register it within 5 days of the initiating incident by returning the product to place of purchase or by calling the number appropriate to your area.
To register a claim resulting from a stain:
  • > Return the mattress protection product to the place of purchase for inspection and validation.
  • > Provide the retail receipt for both the mattress protection product and mattress.
To register a claim resulting from manufacturer defects:
  • > Return the mattress protection product to the place of purchase for inspection and validation.
  • > Provide the retail receipt for the mattress protection product.

* When a mattress protection product is purchased on the same retail sales ticket as a new mattress, Mathis Brothers will also warrant the surface and sides of the mattress against staining, provided it is covered with the mattress protection product at the time of staining incident, provided the mattress was not purchased as "as-is." Mathis Brothers will, at its sole discretion, professionally clean, or, provided all care conditions are fulfilled and the mattress is damaged beyond repair as a direct result of the failure of the mattress protection product, and the claim is within the warranty period of the mattress, Mathis Brothers will provide a replacement mattress equal in value to the original purchase price of the covered item. Credit given will be limited to the price paid for that single item. Once a mattress replacement has been made, the obligation of Mathis Brothers shall end.

THIS WARRANTY DOES NOT APPLY TO:

  • > Damage caused by willful abuse of the mattress or mattress protection product
  • > Damage caused by acts of God
  • > Damage caused by war, or by intentional or hostile acts
  • > Damage caused by pets, other than body fluids
  • > Normal wear and tear, normal everyday soiling, fading
  • > Mattresses used for commercial purposes
  • > Stains caused while in transit
  • > Rental mattresses
  • > Damage due to improper cleaning or laundering
  • > Damage caused by commercial laundering
  • > Damage caused by non-food related stains such as grease, ink, cosmetics, bleach, alcohol, dyes, solvents, and/or corrosive elements
  • > Linens, foundation, box spring
  • > Mattresses not using a mattress protection product

This warranty replaces all other warranties expressed or implied and no one is authorized to assume or undertake for Mathis Brothers any other liability in connection with the sale of this product. Mathis Brothers shall not be liable for any consequential or indirect damage of any kind and shall only be required to service the results of a faulty mattress protection product. This warranty is made by Mathis Brothers and is not made by or on behalf of its distributors, retailers or any other party. This warranty is valid for all Mathis Brothers mattress protection products. Mathis Brothers does not assume or undertake any other liability in connection with the sale of this product.

Washing Instructions:
Machine Wash Warm or Hot Water
Tumble Dry (70° C/160° F MAX)
DO NOT DRY CLEAN
No Ironing Needed
May Be Sterilized at 121° C/250° F
DO NOT BLEACH
(Bleaching Will Void Warranty)

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