You may register your warranty claim within 5 days of the initiating incident by calling Mathis Brothers Mattress Services or by email.
TO REGISTER A CLAIM:
Mathis Brothers Mattress Services
HOURS OF OPERATION:
Monday - Saturday 9AM to 6PM
Sunday 12PM to 6PM
Mathis Brothers warrants this mattress protection product to the original purchaser for a period of 10 years against defective materials and workmanship. This warranty also applies to stains when purchased on the same retail sales ticket as a new mattress. Stain coverage is limited to top surface of the mattress only.
WHEN A COVERED INCIDENT OCCURS:
- Machine wash and dry the mattress protection product immediately, optimally while the stain is still wet.
- Do not use bleach to clean the mattress protection product; this will void all warranties.
- If you feel you have a valid claim, you must register it within 5 days of the initiating incident.
TO REGISTER A CLAIM RESULTING FROM A STAIN:
- Provide the retail receipt for both the mattress protection product and mattress.
- In addition, photos showing mattress protector failure and mattress stain will need to be provided.
TO REGISTER A CLAIM RESULTING FROM MANUFACTURER DEFECTS:
- Provide the retail receipt for the mattress protection product.
When a mattress protection product is purchased on the same retail sales ticket as a new mattress, Mathis Brothers will also warrant the top surface of the mattress against staining, provided it is covered with the mattress protection product at the time of staining incident, and provided the mattress was not purchased "as-is". If all care conditions are fulfilled, the claim is within the warranty period, and the mattress is damaged beyond repair as a direct result of the failure of the mattress protection product, Mathis Brothers, at its sole discretion, will professionally clean or provide a replacement mattress of equal value to the original purchase price of the covered item. Credit given will be limited to the price paid for that single item. Once a mattress replacement has been made, the obligation of Mathis Brothers will be fulfilled.
THIS WARRANTY DOES NOT APPLY TO:
- Damage caused by willful abuse of the mattress or mattress protection product
- Damage caused by acts of God
- Damage caused by war, or by intentional or hostile acts
- Damage caused by pets, other than body fluids
- Normal wear and tear, normal everyday soiling, fading
- Mattresses used for commercial purposes
- Stains caused while in transit
- Rental mattresses
- Damage due to improper cleaning or laundering
- Damage caused by commercial laundering
- Damage caused by non-food related stains such as grease, ink, cosmetics, bleach, alcohol, dyes, solvents, and/or corrosive elements
- Linens, foundation, box spring
- Mattresses not using a mattress protection product
- Stain coverage is limited to top surface of the mattress only
This warranty replaces all other warranties expressed or implied, and no one is authorized to assume or undertake for Mathis Brothers any other liability in connection with the sale of this product. Mathis Brothers shall not be liable for any consequential or indirect damage of any kind and shall only be required to service the results of a faulty mattress protection product. This warranty is made by Mathis Brothers and is not made by or on behalf of its distributors, retailers or any other party. This warranty is valid for all Mathis Brothers mattress protection products. Mathis Brothers does not assume or undertake any other liability in connection with the sale of this product.
Machine Wash Warm or Hot Water
Tumble Dry (70° C/160° F MAX)
DO NOT DRY CLEAN
No Ironing Needed
May Be Sterilized at 121° C/250° F
DO NOT BLEACH
(Bleaching Will Void Warranty)
DO NOT USE FABRIC SOFTENER